What is Voyent Alert?
Staying connected with residents is important and Athabasca County is introducing Voyent Alert as another tool to keep you informed! The system provides a range of notices for those who sign-up including emergency events in your county like wildfires and floods, as well as day-to-day communications such as road maintenance and closures, power and water advisories, snow removal advisories and other types of notices that may be required.
What You Can Expect
Personalized Communications
Using Voyent Alert, Athabasca County will provide information such as the distance and direction from an incident, and preferred evacuation routes from your tracked locations if required. The system will also be used to make you aware of any construction projects or service outages that may affect your home, business or route of travel.
Track Multiple Locations
The notification system allows you to create and track multiple locations such as “Kids School” or “Mom’s House”. Any event or communication related to your tracked locations will be forwarded to you along your preferred communication channel.
Communications Your Way
Receive alerts over a wide variety of communication channels including mobile apps, text/SMS alerting, email or voice dial. You can register for one or more communication channels. Please note you must register for them separately so choose the initial methods that would work best for you and add to them later if so desired.
No Message Fatigue
Smart alerting capabilities ensure that you will only get notified when a communication is relevant to you or one of the locations you are tracking.
How to Get Started
Registration for the service is FREE, simple and anonymous.
LINKS TO START RECEIVING ALERTS
Mobile App Users
Download and install the Voyent Alert! app from the Apple App or Google Play stores. You can do so by clicking on the links below or searching “Install Voyent Alert”. This will provide you with the greatest range of options to tailor the service to your needs.
(Click on Links below to be Redirected to the Apple Store or Google Play)
Email, SMS or Voice Dial Users
Register online to receive email, voice or text-based alerts. Your information will remain confidential and the information shared will only be used for the purposes of receiving Voyent Alert notices from Athabasca County.
Frequently Asked Questions
Do I have to pay to use the service?
There is no charge to download the app from Google Play or Apple App Store. Registering to receive alerts via one of the other methods is also free of charge.
Can children, parents and visitors register for Voyent Alert?
Yes. Provided they have a smart device or access to email you can assist them with installing from an app store or via the web-interface to receive email or text alerts alerts. Visitors can register with a local postal code just like local residents. They will be notified if any alerts are sent out that pertain to any of the “My Locations” they may have set.
Does Voyent Alert! collect user personal information?
No. Registrants need not enter more than a postal code and phone number or email address. No personal information such as name, address, personal status etc. is required. Please see the Voyent Alert! Privacy Policy for more details.
Who administers the information on Voyent Alert?
Athabasca County staff administer the information at the community level and the system can be used for general day to day municipal communications, as well as for sending out critical incident advisories.
Confidentiality
Voyent Alert! is developed and supported by ICEsoft Technologies in Calgary, Alberta and is hosted exclusively on cloud servers located in Canada. The software is developed in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). The information entered into the system is anonymous and will remain confidential and will not be shared for other uses.
